Branded ugly Christmas sweaters. Why 2020’s convergence of comfy clothes and comfort food is exactly what we need right now.

Maturity models help internal teams assess effectiveness and support figuring out what capabilities are needed next in order to improve performance. Here’s examples of three I worked on.

Dating apps use gamification & messaging tactics to form an essential engagement habit. Here’s how other industries can do the same.

Here’s a round-up of blog posts from my work at Airship, a customer engagement platform with a heritage in mobile.

Drive additional e-commerce and in-store sales for the holiday season: this benchmark report and planning guide helps retailers stay on track for engaging customers throughout the year